At Canine Nutra, we aim to provide a seamless and enjoyable shopping experience for all our customers. Our website is designed to offer a wide range of premium pet nutrition products to support the health and well-being of your pets. When shopping with us, you can rest assured that all products are carefully curated to meet the highest quality standards.

Placing an Order:
Once you have selected your desired products, simply add them to your cart and proceed to checkout. During checkout, you will be asked to provide your shipping and billing information. Please ensure that all details are correct to avoid any delays in processing your order. We accept various payment methods, including major credit cards and online payment options for your convenience.

Order Confirmation:
After your order is successfully placed, you will receive an email confirmation containing the details of your purchase. Please review this information carefully, and contact us immediately if there are any errors or changes required. We process orders promptly to ensure quick delivery, so changes may only be made within a short time frame after the order is placed.

Shipping & Delivery:
Canine Nutra offers shipping across selected regions, and delivery times vary depending on your location. Standard shipping typically takes 3-7 business days. Please note that shipping fees are calculated at checkout based on your location and the size of your order. We strive to dispatch orders as quickly as possible, and you will receive a tracking number once your order has shipped.

Out of Stock Items:
While we work hard to keep all products in stock, there may be instances when a product is temporarily unavailable. In such cases, we will notify you and offer alternative solutions, such as placing the item on backorder or providing an estimated restock date.

Cancellations:
Orders can be canceled within 24 hours of placement if they have not yet been processed. To cancel an order, please contact our customer service team promptly.

At Canine Nutra, we value your trust and strive to offer a hassle-free and secure shopping experience. If you have any questions about your order or our shopping policy, please don’t hesitate to reach out to our support team. We are here to assist you in any way we can.

To initiate a return, simply contact our customer support team with your order details, and we will guide you through the process. Once the returned product is received and inspected, we will issue a refund to your original method of payment. Please note that shipping charges are non-refundable, unless the return is due to an error on our part. Refunds typically take 5-7 business days to process, depending on your payment provider.

At Canine Nutra, our goal is to ensure that every customer has a positive shopping experience, and that your pets receive the best care possible. If you have any questions or concerns regarding our returns and refund policy, please don’t hesitate to reach out to our dedicated support team. Your satisfaction and your pet’s health are our top priorities.